HOW IT WORKS:
If this listing is purchased with any Closetgothic listing your shipping will automatically upgrade to an International Courier at checkout. Choose your country from the drop down list and you're done!
Please Note: following are target delivery times, they can occasionally run past this time, especially in December and early January.
AUSTRALIA: 2 - 5 working days target delivery
UNITED KINGDOM: 5 - 10 days - this is dependent on current delays at UK Customs.
REST OF THE WORLD: 5 - 6 working days target delivery
Shipping from New Zealand
Processing time
1-2 business days
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy policy
I will only use your shipping and billing address, and contact information
- To communicate with you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
Frequently Asked Questions
Layaways Welcome!
We offer a 6 week layaway on items over $100 with a 1/3rd initial deposit and two further payments over the next 6 weeks.
Please convo for further information and queries.
EXPEDITED SHIPPING UPGRADE
If you would like to expedite shipping, there is a listing in our shop under 'Add Expedited Shipping' - add this to your shopping cart and it will automatically upgrade your shipping to an International Courier with a target delivery time of 4 - 6 working days.
Meeting this target can be dependent on border controls at destination.
*Note: Sales to Australia are automatically shipped via Courier with a target delivery time of 2-6 working days, trackable all the way.
Gift Wrapping
I gift wrap all purchases, you'll see a sample of Closetgothic wrapping on our About page. Talk to us if you have any special requirement - I am most happy to hand write a note on request.
I am located in UK / the EU. Do your prices include VAT?
No. Being outside of the UK and the EU, we are not entitled to collect VAT. You will be responsible for any associated VAT and handling charges that are levied by your government or postal service.
Is my Package Tracked and Insured?
Tracking is provided for most countries. This can depend on the individual country's postal service and their resources. Your purchase is insured during transit.